Refund Policy

About Refund Policy

CloudTechtiq always charges you based on services billing terms. The billing and refund policy terms are based on if the services are provisioned via the client portal, if the services are provisioned manually, or from the website.

Refund Applicable Terms

• If the customer is not happy with technical support services, they can go for the refund process. However, the customer needs to share the ticket ID related to services support so we can track the solution status provided by executives as well as customer requirements.
• If the customer provisioned any services from our website but did not get 100% of the exact specification defined in the product or services, they can cancel the order and submit the request for a refund.
• Customers can go for a refund if the provisioned services go down multiple times due to bad hardware, network uptime issues, or bandwidth problems.
• CloudTechtiq provides server support and solutions based on the server but does not support customer-local infrastructure or applications developed by customers (especially application code).
• Refunds will not be applicable to application code-level assistance requirements. CloudTechtiq provides information about errors in the code and guides on fixing them using resources like Google Knowledge Base.
• If the customer cancels any services midway in the billing term, refunds will not be applicable. CloudTechtiq may charge for the entire month.
• Refunds are not applicable if the customer cancels services like CDN, VPN, or video streaming due to policy or copyright issues. The server will be closed immediately if required.