Effective as from 1st April 2022
CloudTechtiq always charge you based on services billing terms. The billing and refund policy terms are based on if the services are provisioned via the client portal, if the services are provisioned manually, or from the website.
-> If customer is not happy with technical support services then he can go for the refund process. However, make sure customer need to share the ticket id related to services support because we can track the solution status provided by executive as well as customer requirements.
-> If customer provisioned any of services from our website but he did not get 100 % exact specification defined in product/services on website. In that case, customer can cancel the order and submit the request for refund the money.
-> Customer can go for refund if the provisioned services down multiple times / bad hardware / network uptime as well as bandwidth issues.
-> CloudTechtiq provide the server support and able to provide solution based on server. we never support for customer local infrastructure as well as customer application developed by customers(specially application code )
-> Refund will not be applicable in application code level assistance requirement. CloudTechtiq provide the information error in code also guide you how you can fix this code with research on google knowledgebase.
-> If customer cancel, any of services middle in billing terms in that case refund will not be applicable. CloudTechtiq is liable to charge you for whole month.
-> Refund is not applicable if the customer cancels the basis of the services on CDN, or VPN because cloudtechtiq never support this. We can close the server immediately if we get the same things that happened on the server.
-> Refund is not applicable if the customer cancels the basis of the services on Video Streaming, copy right, or any inlegel content because cloudtechtiq never support this. We can close the server immediately if we get the same things that happened on the server.
Customer need to email on firstname.lastname@example.org along with services information which given by CloudTechtiq. Finance team review your request and finalize the process with respective department as well as customer then issues refunds via NEFT/Cheque or adjustments in next invoice. Refund process take maximum 7 days to credit in your account.
In addition, you can submit your request via support system:
Ticket Support: https://portal.cloudtechtiq.com/submitticket
Call Support: +91 141-3500931